I seem to have to continually log into ElectioNet. Why do I keep getting logged off the program?

The ElectioNet program is designed to log a user off of the system after 30 minutes of inactivity. The system will remain on the same screen even if it has logged you off. However, the system will prompt you to log on when you click either a pushbutton on the screen or another menu choice. Therefore, you should not lose any of the information that you have recently entered. You should be able to continue from where you had been interrupted.

My label printer is off-line and I can’t get it to work. How do I fix my label printer?

All USB devices (i.e. scanners, printers, etc.) must be on when the PC starts so that it will recognize the device. Therefore, shut down your PC by clicking on the Start button and the Shut Down. In the Shut Down Windows popup window, choose Shut Down from the drop-down list. Then click the OK pushbutton. The computer will then shut down. Once the computer is off, turn the label printer (or other device) off and then back on. Once the label printer is turned back on, restart your computer by pressing the power button on the front of the computer. Once the computer has finished its restart process, test the label printer. If it is still not responding, please call the Secretary of State’s ISVRS Help Desk at 888-808-4192 for further assistance.

When I try to view a voter registration card or a signature, I receive a black screen. What does this mean and how do I fix it?

If you receive a black screen when trying to view either a voter registration card or a signature in ElectioNet, this means that there is a compatibility issue between the TIFF viewer and the current version of Internet Explorer. Verify the version of Internet Explorer currently installed on your PC. From the menu at the top of the Internet Explorer screen, click Help and from the drop-down list select About Internet Explorer. If you find that your current version of Internet Explorer is less than 6.0 with Service PAC 1, you need to either contact your county IT department or download a newer version of Internet Explorer from the Microsoft Website. If you need further assistance with this, please contact the Secretary of State's Help Desk at 888-808-4192.

How long do I need to keep my cancelled Voter Registration Cards and cancellation correspondence?

Under Title 34, cancellation correspondence including notices from other jurisdictions must be kept for 2 years. Cancelled Voter Registration cards fall under Title 31 as semi-permanent records and must be kept for 5 years.

When do I need to verify (visually check) a voters information and when must a voter validate (check their identification information with DMV or SSA)?

Determine how the registration card was received:

Over the Counter: An individual or organization drops registration card(s) off at the clerk's office. These individuals do not need to show identification. However, their DL# or SSN must be validated prior to becoming a registered voter. If their information does not validate, contact the individual. Verify that the DL# or SSN that was originally entered on the registration card is correct or ask that the individual send in verification (i.e. a copy of their Driver's License, bank statement, paycheck, etc.).

Mailed In without Verification: An individual mails their registration card to the clerk's office without providing a copy of their identification. Their DL# or SSN must be validated prior to becoming a registered voter. If their information does not validate, contact the individual. Verify that the DL# or SSN that was originally entered on the registration card is correct or ask that the individual send in verification (i.e. a copy of their Driver's License, bank statement, paycheck, etc.).

Mailed In with Verification: An individual mails their registration card to the clerk's office and provided a copy of their identification (i.e. copy of their Driver's License, bank statement, paycheck, etc.). Their DL# or SSN must be validated prior to becoming a registered voter. If their information does not validate, verify that the DL# or SSN that was originally entered on the registration card is correct based on the verification that was provided. If the information is correct and you can verify that the individual is who they claim to be based on the verification provided, accept the registration.

Election Day Registration: An individual registers on Election Day at their polling place. Accept the individuals registration whether it validates or not since their information was verified prior to voting at the polls.

Military and Overseas Voters (FPCA): An individual registers using a Federal Post Card Application (FPCA). If their information does not validate, contact the individual. Verify that the DL# or SSN that was originally entered on the registration card is correct or ask that the individual send in verification (i.e. a copy of their Driver's License, bank statement, paycheck, etc.).